“Heartbleed”

We have been approached by customers and content partners to ask whether Bango has been affected by the ‘Heartbleed Bug’. We can confirm that none of our systems have been affected.

We want to ensure you are fully aware of the ‘Heartbleed Bug’. This bug has the potential to affect the Open SSL implementation of the TLS (Transport Layer Security) protocol. Details of the bug, vulnerabilities and how to reduce exposure can be found at http://heartbleed.com

This vulnerability has been widely addressed since being discovered and announced on the 7 April 2014. The bug has existed since December 2011, so before being addressed the bug created the possibility for a malicious user to exploit a vulnerability in the Open SSL coding to access the system memory in client and server software potentially rendering visible data that might include security data, such as encryption keys, private certificates passwords.

The protocols HTTPS, FTPS and TLS are potentially vulnerable to this bug. The good news is that Bango does not use the Open SSL library in its products and services. We have ensured those vendors providing hardware and software systems, and support to Bango, are also not affected.  All of our systems have been scanned for the vulnerability both internally and externally; none are affected.

However, we highly recommend you review and change your passwords you use to access Bango Services; if you use the same password on any other system which was affected by ‘Heartbleed’ then these credentials could be used to compromise your access to Bango. As a matter of best practice, you should have a unique password per system or service.

There is no requirement for us to change our SSL keys and certificates as a result of this bug. Bango rotate our SSL keys and certificates regularly and as a matter of good security practice, we recommend you do the same.

We also recommend that you test your own systems regularly for security flaws, and you should also be aware that Open SSL use is not limited to webservers. It is also used widely in hardware and software network products, so we recommend that you test for this specific vulnerability in any of your own systems that you use to connect to Bango.

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Web Services – Have you upgraded?

At the end of September, we notified you of changes to our Web Services APIs and the availability of the latest versions for a number of services (see http://bangodev.wordpress.com/2013/09/27/web-services-upgrade-to-the-latest-versions-now/)

Because we are fast approaching the holiday season, we have extended our retirement of existing services until the end of January 2014 – however, you should aim to upgrade to the latest version as soon as possible – existing services are no longer being actively maintained, so if you encounter a bug or require a new feature not currently supported, you’ll have to upgrade.

If you have any further queries on how to upgrade, or require more information, please refer to the previous blog entry, or contact our friendly support guys by dropping them an email to support@bango.com

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New Analytics Feature – Trend Reporting

If you’ve previously wondered about comparing your data between one date range and another, we have good news! Now you can with the new Bango Analytics Trend Reports.

With our new reports you now have the ability to compare trends in your data. For example, you can compare the average of sessions for every day last month with a day this month; or the weekly unique visitors from every week last month against every week this month.

There is a separate Trend report available for both web and app data. The web report is found on the Web analytics tab in the menu under Visitors > Visitor activity. The app report is on the App analytics tab in the menu under Users and Usage.

To get started first select your date ranges from the date picker.

trendreportRanges

The report will show you a line graph depicting the data for each of your date range selections. Below is a report comparing Unique Visitors from September plotted against those from October, comparing the data over Week’s Days.

trendReport

Continue reading

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Introducing Bango’s New Custom Dashboard

The Bango Development team has just completed work on the brand new Management Tools Custom Dashboard. This great new feature will allow you to view your analytics data like never before and is available now! Bango’s new dashboard gives you complete control of your data with fully customizable views and data reports. You still have the choice of viewing your dashboard in the current classic format, however if you’d like to give the new dashboard a try it couldn’t be easier. Simply click on the ‘Switch to the new Dashboard’ link on the upper left of the Management Tools Dashboard screen and you will be re-directed to the new dashboard, which is pre-loaded with a selection of reports to get you started.

Try the new dashboard

When your new Custom Dashboard loads, you will be presented with a selection of reports, ready for you to configure and edit according to your own preference. You can create up to 10 dashboards per package, with up to 10 report widgets on each.

web dashboard

Adding a new dashboard is easy, just click on the blue menu button to show the options menu. Ticking the ‘Shared’ box before selecting the dashboard type shares this dashboard with all users of the current package. From this menu, you can also delete a dashboard, or set any one as your default. Continue reading

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Bango.com refresh is coming

Over the last weeks and months, we’ve been redesigning and updating the bango.com site, and it’s nearly ready for launch.

Along with updates to the messaging, providing clarity around the Bango vision of a massively smooth payment experience, and more content about the core services and the Bango platform effect, we’ve also refreshed the entire underlying technology, utilizing latest frameworks and responsive design to give best experience regardless of the device you are using.  Continue reading

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Web Services – upgrade to the latest versions!

The development teams at Bango have been busy building and adding new WebService APIs to enhance how our customers leverage the power of the Bango platform.

Alongside a number of newly introduced services (such as Billing Information and Billing Configuration), we have released a number of major version upgrades to services such as Direct Billing, User Information and Analytics.

We always try to maintain as much support for older versions as possible, but if your not utilizing the latest versions, you are really missing out on great new features of our platform. There is also a bunch of new functionality in the latest versions, and often, this can’t be retro-fitted to previous versions.

Because of this, we will be ending our support and maintenance for previous versions, effective from 1st October 2013, and will be retiring older versions of the services by the end of the year.

We always make sure that the new versions are backwards compatible with previous versions, so the upgrade path is (hopefully) seamless – it is usually as easy as changing the end point and refreshing the WSDL!

We’ll send out more of a formal notification in due course, but in the meantime, I encourage you to check out our support site to get up to speed on the upgrades/new versions, and include the link below. You may not even have seen or considered the latest functionality to enhance your own product offering, so dive deep! If you have any questions, you can always drop us a line at support@bango.com

Check out http://support.bango.com/entries/23400656 for detail on the APIs available to you, and search for the following for details and documentation on the specific APIs;

Billing Information web service API – http://support.bango.com/entries/23398773

Direct Billing web service API – http://support.bango.com/entries/23400666

Billing Configuration web service API – http://support.bango.com/entries/26871793

User Information web service API – http://support.bango.com/entries/23398763

Bango Analytics web service API – http://support.bango.com/entries/23407298

Bango Application Analytics – http://support.bango.com/entries/23380872

Subscriptions – http://support.bango.com/entries/23396867

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New Application Analytics SDK Releases

The Bango Development team has been busy adding new versions of some of our Application Analytics SDKs. We’ve recently released new and improved versions of our HTML5,  Android and iOS integrations. These, along with our other SDKs, allow you to integrate easily with Bango App Analytics on a wide range of mobile devices. We have used all the relevant new features available on every platform to provide you with comprehensive and unparalleled device and user information.

As well as enhancement of our existing SDKs, we’ve recently released our first Blackberry BB10 SDK, which is based on the Cascades API and allows you to integrate Bango Analytics easily into your new BB10 apps.

And don’t forget.. new mobile operating system releases mean new Bango Analytics SDKs.. which could be anything from iOS7 to the new Firefox OS.. so watch this space!

Follow this link to download our App Analytics SDKs.

Integrating with Bango Application Analytics

To set up Bango Application Analytics in an app you need to first get an application ID. There is a simple form to complete in the Management Tools; in the Setup and Config section click on ‘Analytics set-up’ in the menu on the left, then click ‘Application analytics’.

All you need to do is give your app a title, this will be used in reporting, and, optionally, choose a category for your app. Once you’ve done this we will provide you with an ID for your app and you can choose an SDK to download.

Please note: the SDKs cannot be integrated into an app without an application ID, you can sign up for a free analytics trial if you want to integrate and test an SDK.

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